Cancellations

If you have to cancel or reschedule, please do so 24 hours prior to the appointment. Although exceptions can be made, note that if you have to cancel the day of the appointment there will be a 50% charge of the service added to your next appointment. This allows the stylist to book in the time accordingly and not lose out on a service with another client. Thank you for understanding.

Refund

If you are unhappy with your look (after your service) or your retail purchase, please contact us no more than 14 days after the appointment or when you bought the product to book a complimentary correction or to return your product.